How can fraud prevention and great experiences coexist?

What you’ll learn

• Good friction versus bad friction, and how to tell them apart
• Why trust rests on two pillars: establish it once, then reuse it
• How customer education supports security
• Where biometric re-verification fits in the fight against deepfakes

Speakers

• Marco Wagener, CEO and Co-founder, iiDENTIFii
• Sivan Lapidus, Executive Head of Design, Absa Personal and Private Banking
• Bronwyn Bell, Head: Fraud Adjudication and Customer Management, Absa
• Mahalingam Subramanian, Lead Specialist: Digital and Innovation, Absa Personal and Private Banking
• Fundile Nkosi, Process Design Lead, Absa Personal and Private Banking

FAQ

• What is good friction? A security step that customers notice and understand, so it builds trust instead of slowing them down.
• What is biometric re-verification? A quick face check that confirms the person transacting is the same person who was verified at onboarding.